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Terms and Conditions
Pointons Fashion Ltd Proudly NZ Owned and Operated
Terms & Conditions
ONLINE SALES Garments available on our online store are also available for purchase in our stores. Please note that we try our hardest to keep our website as accurate as possible but if for any reason we cannot fulfil an order we will contact you as soon as we can and you will receive a full refund. We are deeply sorry for any inconvenience that may be caused and we welcome you to call before making any online purchase 07-378-7711
ONLINE DELIVERY AND DELIVERY CHARGES New Zealand orders will be charged to the customer at a flat rate of $10.00. Please get in touch with us for delivery rates if you live overseas by emailing: or phone us on:07-378-7711 before purchasing.
Delivery takes 2-3 working days to most destinations within New Zealand after we receive payment excluding public holidays. The parcel can be delivered to your home or work to ensure you are available to collect your purchase when it is delivered. We will not deliver to PO Boxes.
Please be aware that during very busy times, delivery may take longer than usual and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.
PRICING All prices displayed in our online store are represented in New Zealand currency (NZD). Prices are inclusive of New Zealand government goods and services tax, (GST), of 15%.
CANCELLATIONS Once you have placed an order it cannot be cancelled. If however you are not satisfied with your order, for any reason, please contact us by emailing: or phone us on:07-378-7711
Refunds / Cancellation Policy
Items under $100 are not returnable although we will meet our obligations under the Consumers Guarantee Act. Copyright Fashion is committed to providing top quality products to all our customers. All items are checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately by emailing: or phone us on:07-378-7711
If for any reason you are unhappy with any product that you have purchased, you may return the item to us in its original condition with all labels and swing tags still attached within 7 days of receipt and we will replace it or give you store credit. However, this excludes goods under $100 which are not returnable although we will meet our obligations under the Consumers Guarantee Act.
Returns that are damaged or soiled will not be accepted and may be sent back to the customer and store credit will be denied. Items returned after 7 days from the date of purchase will not be given store credit unless you have contacted us and we have agreed to the late return.
We require you to use a track and trace courier as the safest option for returns. We will not be held responsible for any returns that fail to make it to us. Any charges incurred through a return will be deducted from your credit. Any courier fee is the responsibility of the customer; we will not refund the costs of the courier.
We will exchange a garment for a different size (excluding sale items). If an alternative size is not available we will offer your preference of exchanging for another garment or credit. For exchanges we recommend you email us as soon as possible with details of your request at to ensure your re-order. Any exchanges made will be charged for postage. Exchanges sent within New Zealand will be charged to the customer at a flat rate of $10.
We do not accept any returns or exchanges on sale items.
For any additional information concerning our returns policy contact us by emailing: or phone us on:07-378-7711
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